Terms of Service

1. Acceptance of Terms

By accessing or using ElectroDesk ("the Service"), operated by Sirfress Technologies ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

These terms apply to all users of ElectroDesk, including free plan users, paid subscribers, and any staff members added to an account.

2. Your Account

Registration

To use ElectroDesk, you must create an account with a valid email address and verify it. You are responsible for maintaining the confidentiality of your login credentials.

Account responsibility

• You are responsible for all activity that occurs under your account
• You must provide accurate and complete information during registration
• You must notify us immediately of any unauthorised use of your account
• One account may manage multiple businesses and shops, subject to your plan limits

Account suspension

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or abuse the platform. In cases of suspension, we will notify you by email where possible.

3. Subscriptions & Plans

Plan tiers

ElectroDesk offers the following plans: Free, Starter, Business, and Enterprise. Each plan has defined limits on products, shops, users, and features. Full details are available on the Pricing page.

Free plan

The Free plan is available indefinitely at no cost. Features and limits apply as described on the Pricing page. We reserve the right to modify Free plan limits with reasonable notice.

Plan duration

All paid plans are billed monthly. Each billing cycle is one calendar month from the date of activation.

Grace period

When a paid plan expires, you receive a 2-day grace period during which you retain access to your account. After the grace period, your account automatically falls back to the Free plan. No data is deleted during this process.

Data on downgrade

• All sales history, repair tickets, customer records and products are preserved
• Products exceeding Free plan limits are disabled but not deleted
• Upgrading your plan immediately restores access to all previously disabled items

Voucher codes

Private voucher codes (beginning with "ED") may be issued by Sirfress Technologies at our discretion. Vouchers are single-use, non-transferable, and cannot be combined. The plan and discount applied by a voucher are set by us and cannot be modified by the user.

4. Payment & Billing

Accepted payment methods

• M-PESA (Safaricom) — via Paybill or Till number
• Airtel Money
• PayPal (for international users)

Payment confirmation

Your plan is activated upon confirmed receipt of payment. For mobile money payments, confirmation may take a few minutes. If a payment callback fails, contact us with your transaction reference and we will resolve it manually within 24 hours.

Refunds

We do not offer refunds on subscription payments once a plan has been activated. If you experience a technical issue preventing you from using the Service, contact us and we will work to resolve it or offer an extension at our discretion.

Price changes

We may change our subscription prices. Existing subscribers will be notified at least 14 days before any price change takes effect.

5. Your Data

You retain full ownership of all data you enter into ElectroDesk — products, sales records, customer information, repair tickets, and expenses. We do not sell, share, or use your business data for any purpose other than providing the Service.

• All data is encrypted in transit (HTTPS) and at rest
• Daily backups are performed to prevent data loss
• Data is isolated between accounts — no user can access another user's data
• Deleted products are retained in an audit log for 90 days, with full details available for 12 hours after deletion

For full details on how we handle your data, please read our Privacy Policy.

6. Acceptable Use

You agree not to use ElectroDesk to:

• Conduct or facilitate any illegal activity
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to any part of the Service or another user's account
• Resell or sublicense access to the Service without our written permission
• Use the Service to store or process sensitive personal data beyond what is necessary for business management
• Abuse the free plan or voucher system to circumvent paid plan limits

We reserve the right to investigate and take action against any suspected violations, including account suspension or termination.

7. Termination

You may close your account at any time by contacting us. Upon account closure, your data will be retained for 30 days and then permanently deleted, unless you request earlier deletion.

We may terminate or suspend your account immediately if you violate these Terms of Service. We will attempt to notify you by email before doing so, except in cases of serious violations.

8. Limitation of Liability

ElectroDesk is provided "as is". While we work hard to ensure reliability and uptime, we do not guarantee that the Service will be uninterrupted or error-free at all times.

To the fullest extent permitted by law, Sirfress Technologies shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of profits, data, or business opportunities.

Our total liability to you for any claim arising from your use of ElectroDesk shall not exceed the amount you paid for the Service in the three months preceding the claim.

9. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of significant changes by email or by displaying a notice within the platform. Continued use of the Service after changes take effect constitutes your acceptance of the updated terms.

The date at the top of this page always reflects when the terms were last updated.

10. Contact

If you have questions about these Terms of Service, please contact us:

• Email: [email protected]
• Website: sirfress.com
• Location: Nairobi, Kenya